Cynthia R Clausen Law Firm in 6900 Houston Road

Customer Reviews about Cynthia R Clausen Law Firm:

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  BAD IDEA!!! Please save yourself from a horrible experience. Cynthia Clausen doesn't return phone calls or communicate with her clients. Once the up-front retainer fee is collected, you won't hear from her again. I had to drive to her office and drop-in unexpectedly in order to get guidance on my case. When I told her I had been trying to reach her by phone for OVER A MONTH, she tried to make excuses and even blamed her receptionist. She didn't even bother showing up for my court date. She handed my case off to someone else in her office (not even sure if this person was even a lawyer). Because of her lack of communication, my car was repossessed (she ignored mail she had received from my credit union requesting a renegotiation of my car loan). The car was my only form of transportation and I have a small child with lots of doctor's appointments. I don't think she even deserves 1 star here but it was my lowest option.
  By Diane Pelfrey, December 15, 2016
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  Well I guess I will start from the beginning, in 2010 I contacted Cynthia's law firm for assistance and during the time she was on top of things and was very professional. In 2014 I attempted to refinance my house and found out that there was a lien against it from one of the creditors that were included in my bankruptcy. I once again contacted Cynthia's law firm to find out what can be done this was in April of 2014, in September 2014 I was advised that the records were just pulled by Cynthia's office and that the creditor should not have placed the lien on my house. In November 2014 I was told that I needed to supply a copy of the lien, which I was able to do in December 2014. Now I realize that things with the court take time, so I waited about a month before I contacted the law firm again and received no response from Cynthia, so I periodically called her office to get follow up on the status of removing the lien. Not till I got very irritated on the voice mail did I receive some sort of response, which I was advised that my case is being worked on and as soon as there was an update I would be advised. I called every week requesting an update and was told that I would receive a call back - that call, along with all of my other requests went unanswered. I called everyday for a week straight asking what the status of my case was and every time I called I was told "Cynthia is in court" or "she is with a client" or "Cynthia is out of town". To this day I have not received a call from Cynthia. I contacted Michael E Plummer & Associates one evening - it was around 7 pm and they answered the phone - which blew me away. I was advised that he would call me back still that night, which he did. It was around 9 when I talked to Michael, I explained my situation and he said that this was an easy fix. I supplied him with the court file and the copy of the lien. Michael contacted me the following day and advised that I should know something in about 30 days. Today is my 30 days and I am happy to say that the lien is currently being removed from my house and it should take no more than another 30 days. I will accept some of the responsibility for the length of time that I allowed to pass without any information on this issue - however I feel that Cynthia's lack of professionalism with such a small task says a lot about how she is practicing law. I can honestly say that I am very grateful to Micheal E Plummer & Associates for the respect, professionalism, and prompt attention to this matter that took over a year for Cynthia's law firm to play games with. I would have accepted a response from Cynthia saying that she is not interested in assisting with this case, at least she would have shown some respect, but unfortunately that is not Cynthia's style - you get what you pay for. I rate Michael E Plummer & Associates law firm a five star.
  By caryn k, November 26, 2016

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