Thorntons in 7601 Industrial Road

Customer Reviews about Thorntons:

• ★ ★ ★ ★ ☆
  I would give them 5 stars but i cant. I love this store. Very close to home, always reasonable gas prices and they have amazing deals for candy, fountain drinks, and cigarettes (my vice). I am in here everyday, multiple times a day usually. Every single employee is friendly, nice, and generally very good at customer service, except one. She is a blonde, i believe her name is lindsey. She does not make eye contact, she does not ask if i need something else, she doesnt offer me a receipt, she doesnt say thank you or have a nice day, she is typically all around very rude. I say hello, i tell her thank you and to have a nice day. Its not like we have ever had an issue or something, i am not a hard to please customer, i dont make scenes about anything, i go in get what i need and go home. Her rudeness is just straight disrespectful. When she is there i do all i can to go to another employee. My whole thing is, why be in customer service if youre like that. I thought at first maybe she is going through something, ya know, we all have bad days, but no. Months have passed, same thing everytime. I have been in the customer service industry for a very long time in management positions and if my employee acted that way towards my customers, i would not put up with it. THORNTONS, I LOVE YOU. I will continue to come multiple times a day everyday, i just thought everyone should know for when they go in. Just avoid lindsey is you do not enjoy being disrespected.
  By Aalisa Dye, February 01, 2017
• ★ ★ ★ ☆ ☆
  Great prices and clean but no receipt paper. Very inconvenient for someone with a sleeping toddler on a cold day.
  By Jessica Zski, October 24, 2016

Photo gallery of Thorntons

About Thorntons in Florence